How to Use ChatGPT to Prepare for Stakeholder Meetings You’ve got a meeting with leadership. Or maybe a cross-functional working session. Or a one-on-one with a skeptical stakeholder. No matter the setting, when you're leading process work, communication is...
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...
Writing standard operating procedures (SOPs) is one of the most common — and dreaded — tasks process professionals face. It’s essential, time-consuming, and often delayed until the moment someone says, “Do we have a documented process for this?” Thanks to generative...
How to Use AI to Document Business Processes (Even Without a Tech Stack) Documenting business processes is foundational to process improvement — but it’s often the first thing that gets skipped when deadlines loom. Whether you’re prepping for automation, compliance,...
Let’s be honest: most “AI for business” advice is either too high-level or too technical to be helpful. During the development of our AI for Process course, I spoke with dozens of BPMInstitute.org members — analysts, architects, and process leads — who were already...
Transitioning from localized BPM projects to an enterprise-wide approach can feel both exhilarating and daunting. While small-scale process improvements are valuable for quick wins, the true power of Business Process Management (BPM) emerges when it shapes an entire...
For many organizations, speed and adaptability have become the new currency of business success. Even if your current Business Process Management (BPM) practices help to streamline operations, you may still find yourself missing opportunities to deliver quick,...
For professionals who have already mastered the fundamentals of Business Process Management (BPM), the question often becomes: What’s next? How can you not only optimize individual processes but also embed a culture of continuous improvement throughout the entire...
For many organizations, Business Process Management (BPM) focuses on mapping existing workflows, identifying bottlenecks, and boosting efficiency. Yet as operations grow more complex—especially in regulated industries such as healthcare, finance, or government—some...
A Strategic Guide for BPM Beginners Process improvement looks simple—on paper. Draw a map, fix a few issues, and everything should run smoother. But in practice, many Business Process Management (BPM) efforts struggle before they even get going. Not because teams...
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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