Process Optimization for the Real World

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Many Business Process Management (BPM) vendors talk about how their software allows you to optimize processes with just the click of a button.  It’s a nice dream to believe in this “Nirvana” extending to processes outside your immediate scope of control, but the reality is that most people find that their corporate cultures do not empower just one person alone to change thresholds, adjust approval levels, or make wholesale changes to longstanding business processes. In most cases, process involves collaboration and involves other groups and decision-makers.

Many Business Process Management (BPM) vendors talk about how their software allows you to optimize processes with just the click of a button.  It’s a nice dream to believe in this “Nirvana” extending to processes outside your immediate scope of control, but the reality is that most people find that their corporate cultures do not empower just one person alone to change thresholds, adjust approval levels, or make wholesale changes to longstanding business processes. In most cases, process involves collaboration and involves other groups and decision-makers.

The key is to provide a way to make short-term changes within your control while quickly collaborating to implement longer-term process improvements. It’s also about balancing I.T.’s control over mission critical infrastructure with the need for business people to make changes themselves.

Attend this provocative webcast with Savvion and independent BPM consultant and blogger Sandy Kemsley to learn how optimizing and fine-tuning processes can be accomplished in reality – not the way some vendors would have you believe. 

  • Learn about best practices for identifying the most relevant key performance indicators to track, and practical approaches to making them available to people who need them
  • Learn 3 Golden Rules for how to analyze and improve operational processes once problems are identified. 
  • Discuss the most common corporate cultures and how they affect short and long term optimization of business processes.
  • Hear how leading companies today are making incremental process improvement within their BPM framework for continuous innovation and ROI.

Sandy Kemsley, Independent BPM Analyst, Architect and eBlogger

 

Sandy Kemsley is an independent analyst, architect and blogger, specializing in business process management, enterprise architecture and business intelligence. In addition to her technical background, she has significant knowledge about business operations and is often involved in end-customer projects from business requirements and analysis through technology design and deployment. During her career of more than 20 years, she has started and run successful product and service companies, including a desktop workflow and document management product company from 1988-90, and a 40-person services firm specializing in BPM and e-commerce from 1990-2000.

Rob Risany, Director of Product Marketing, Savvion

Rob Risany is Director of Product Marketing for Savvion.  He is responsible for setting the direction and positioning of Savvion's products and services so that they meet customer requirements. Mr. Risany brings more than 10 years experience in software marketing including business process management, business intelligence, enterprise integration, and operational support systems. Prior to Savvion, Mr. Risany helped launch Orb Networks and AIM Technology in the United States, delivering marketing strategies and tactics which led to double-digit year-on-year growth for both companies. Mr. Risany holds a BS in Psychology and Communications from the University of Illinois.

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