This Research Brief highlights a selection of the findings from BPMInstitute.org’s State of BPMSM survey. It discusses the continual challenges insurance companies face in a very competitive environment such as attracting new customers, rapidly delivering quotes, selling additional services to customers, managing underwriting risk and meeting regulatory requirements. Since business process management (BPM) is the practice of improving the efficiency and effectiveness of any organization by automating and optimizing the organization’s business processes, it is a key technology component of IT initiatives to produce a more responsive insurance company.
How BPM and Business Architecture Work Together
Business Process Management (BPM) and Business Architecture are often regarded as separate disciplines, with their own methodologies, certifications, and professional communities. Yet when combined, they can form a powerful partnership—one that not only optimizes...
