Gerhard Basson

January 15, 2006

Gerhard Basson is the Process Architect for OMEM IT. Gerhard has designed and engineered systems and processes for various businesses over 20 years. He developed methodologies on the use of business rules, processes and information quality which have been incorporated into systems engineering principles.

At Old Mutual he established a reference architecture and an improvement framework, which is the foundation for business architectures for various business units. He has assisted in major process assessments and improvements utilising various ISO standards and de facto standards such as CMMI and COBIT.

He has been appointed as the national convenor for process assessment standards and represents South Africa at the international ISO meetings. He is well-versed as a speaker and is invited regularly to speak at conferences on topics such as business architecture, process-centric enterprise architecture and process improvement. Gerhard has published a series of articles with the BPM Institute and has co-authored a technical paper which was published in “Benchmarking: An International Journal” by Emerald.

Gerhard holds degrees in BComm (Financial Accounting and Business Economics), BS (Computer Science) and BSc (Artificial Intelligence and Information Science), a diploma in Missionary Work and is a certified process professional.
Old Mutual plc
Process Architect
Insurance
Information Technology
Business Process Management (BPM)
Business Architecture (BA)
Business Decision Management (BDM) / Business Rules (BR)
Business Process Management (BPM)

Articles by: Gerhard Basson

Process Centric Enterprise Architecture: Aligning with Successful Customer Outcomes

Process Centric Enterprise Architecture: Aligning with Successful Customer Outcomes

Author(s):

Process Architect, Old Mutual plc

Every primary process in the Enterprise Architecture should have some bearing on how it affects the customer. The process, its activities and the resources to perform the activities should be geared towards achieving Successful Customer Outcomes. When we state the requirements for the services, the processes, the resources and the IT systems or when we design or develop the solution, the interaction with the customer and the goals of the customer should be stated and represented clearly.

I discussed the process centric approach to Enterprise Architecture in a previous article. In this article I will focus on the solutions from such architecture.

How do we change our solutions to achieve Successful Customer Outcomes?

Process Centric Enterprise Architecture: Towards an agile Enterprise and Architecture

Process Centric Enterprise Architecture: Towards an agile Enterprise and Architecture

Author(s):

Process Architect, Old Mutual plc

We live in a process powered world and the only thing the customer is interested in is WIFM (What’s in-it for me?). Customers are tired of hearing phrases such as “customer centric” and “world class” and “service oriented”. If your process outcomes are not aligned to the customer’s goals and you do not provide an excellent service (note: not a superior product) – guess what?

How does this affect Enterprise Architecture?

If an organisation doesn’t change its way of developing products for more than 40 years, do we expect that organisation to stay in business for very much longer?

Process Centric Enterprise Architecture: Towards an Agile Enterprise and Architecture

Process Centric Enterprise Architecture: Towards an Agile Enterprise and Architecture

Author(s):

Process Architect, Old Mutual plc

We live in a process powered world and the only thing the customer is interested in is WIFM (What’s in-it for me?). Customers are tired of hearing phrases such as “customer centric” and “world class” and “service oriented”. If your process outcomes are not aligned to the customer’s goals and you do not provide an excellent service (note: not a superior product) – guess what?

How does this affect Enterprise Architecture?

If an organisation doesn’t change its way of developing products for more than 40 years, do we expect that organisation to stay in business for very much longer?

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