Gerhard Basson
January 15, 2006

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Gerhard Basson




Articles by: Gerhard Basson

Process Centric Enterprise Architecture: Aligning with Successful Customer Outcomes

Process Centric Enterprise Architecture: Aligning with Successful Customer Outcomes

Author(s):

Gerhard Basson
Process Architect, Old Mutual plc

Every primary process in the Enterprise Architecture should have some bearing on how it affects the customer. The process, its activities and the resources to perform the activities should be geared towards achieving Successful Customer Outcomes. When we state the requirements for the services, the processes, the resources and the IT systems or when we design or develop the solution, the interaction with the customer and the goals of the customer should be stated and represented clearly.

I discussed the process centric approach to Enterprise Architecture in a previous article. In this article I will focus on the solutions from such architecture.

How do we change our solutions to achieve Successful Customer Outcomes?

Process Centric Enterprise Architecture: Towards an agile Enterprise and Architecture

Process Centric Enterprise Architecture: Towards an agile Enterprise and Architecture

Author(s):

Gerhard Basson
Process Architect, Old Mutual plc

We live in a process powered world and the only thing the customer is interested in is WIFM (What’s in-it for me?). Customers are tired of hearing phrases such as “customer centric” and “world class” and “service oriented”. If your process outcomes are not aligned to the customer’s goals and you do not provide an excellent service (note: not a superior product) – guess what?

How does this affect Enterprise Architecture?

If an organisation doesn’t change its way of developing products for more than 40 years, do we expect that organisation to stay in business for very much longer?

Process Centric Enterprise Architecture: Towards an Agile Enterprise and Architecture

Process Centric Enterprise Architecture: Towards an Agile Enterprise and Architecture

Author(s):

Gerhard Basson
Process Architect, Old Mutual plc

We live in a process powered world and the only thing the customer is interested in is WIFM (What’s in-it for me?). Customers are tired of hearing phrases such as “customer centric” and “world class” and “service oriented”. If your process outcomes are not aligned to the customer’s goals and you do not provide an excellent service (note: not a superior product) – guess what?

How does this affect Enterprise Architecture?

If an organisation doesn’t change its way of developing products for more than 40 years, do we expect that organisation to stay in business for very much longer?

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