Joyce Meyers Ministries provide life changing global humanitarian aide and missions relief. In 2014, JMM provided more than 31.9 million meals supporting feeding centers in 33 countries, and over 1.6 million patients have been treated through JMM’s medical and dental efforts.

In 2014, JMM identified approximately 30 business processes that could benefit from implementing a business process management suite. The first process they chose to optimize was a process that was very manual and labor-intensive, involving 5 departments, a call center, and external vendors. This process was also critical to securing funds and sustaining operations. 

In this webinar, Angela Triplett, Business Process Strategist at JMM, will share the JMM BPM story: from Process Discovery, to selecting a BPM vendor, to the lessons learned & best practice advice on using BPM (both technology & discipline) to address challenges such as: