Almost all government and commercial organizations practice some form of case management. The “Effective Case Management” white paper defines case management, explains how case management is conducted today in many government agencies, and reveals how to overcome the challenges associated with administrative, investigative, and litigative case management. This white paper also describes how the Metastorm BPM Suite has been successfully implemented in several federal, state, and local government agencies for case management and a variety of other purposes, and as a result, has improved performance, mitigated risk, and increased collaboration both inside the agency and across agencies.
Beyond the Basics
How to Deepen Your BPM Expertise: Once you’ve laid a solid foundation in Business Process Management (BPM—mapping workflows, analyzing inefficiencies, and optimizing day-to-day operations—the question becomes: “How do I take my knowledge to the next level?” At the...
