United Airlines discusses initial challenges when you start a project and the things that the tool and methodologies do to make it work. Learn how and why United Airlines chose the tool and how United Airlines moved forward and integrated the tool to support its BA domain.
BPM can deliver levels of transparency, productivity and accountability across your business. To achieve this, you must start with understanding the actionable, practical and proven steps for process improvement success. People usually focus on individual projects when implementing BPM versus considering the entire enterprise.
BPM can deliver levels of transparency, productivity and accountability across your business. To achieve this, you must start with understanding the actionable, practical and proven steps for process improvement success. People usually focus on individual projects when implementing BPM versus considering the entire enterprise. Focusing on the enterprise ensures assets can be leveraged outside of a single project. The technologies, methodologies for adoption and real-world best practices from successful companies discussed in this workshop will leave you with a formula for BPM success to start the transformation at your company.
See a demo of how upfront analysis maps the organization and processes and then optimizes them.
The presenter demonstrates the cycle of identifying the process, goals and strategies of the organization from the enterprise architecture perspective moving down into the business process analysis.
See a demo of how upfront analysis maps the organization and processes and then optimizes them.
Learn how to align the promise of BPM with your current process initiatives. This will be an interactive workshop where participants share their past experiences in BPM and identify pitfalls and best practices. Additionally, participants will break out into team to develop BPM strategies based on use case scenarios.
Learn how to align the promise of BPM with your current process initiatives. This will be an interactive workshop where participants share their past experiences in BPM and identify pitfalls and best practices. Additionally, participants will break out into team to develop BPM strategies based on use case scenarios.
Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will no longer be sufficient to gain advantage. This presentation outlines the needed evolution in leadership attitudes and behaviors in key operational areas. This presentation is based on Andrew Spanyi’s book – Operational Leadership – and it builds upon concepts introduced by Dr. John Kotter, Dr. G.
Organizations have grown so complex in recent years that it is difficult to visualize or understand how all of the parts fit together. At the same time, executives want to reshape and transform their organizations to be more competitive and more customer centric. This requires that executives across business units view issues and solutions from a shared, enterprise-wide perspective. Business Architecture maps and documents the essence of the enterprise. Visualizing a business through architectural disciplines is not entirely new.
Many companies agree that Business Process Management along with Business Rules Management are a powerful combination for process improvement within an organization. But some approaches to integrating process and rules management are more effective than others. This presentation takes a quick look at truths – and myths – about integrated process and rules management. We will recommend and demonstrate one particular approach that maximizes flexibility and ease-of-management as your process improvement program scales across the enterprise.
This webinar will discuss how to make your financial service organization more responsive to customers, opportunities and threats through event-driven processes in business process management (BPM). This will include the importance and meaning of events relative to a business process and the links between BPM and complex event process (CEP).
How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?
Want to sample our training?
