This Research Brief highlights a selection of the findings from BPMInstitute.org’s State of BPMSM survey. It discusses the continual challenges insurance companies face in a very competitive environment such as attracting new customers, rapidly delivering quotes, selling additional services to customers, managing underwriting risk and meeting regulatory requirements. Since business process management (BPM) is the practice of improving the efficiency and effectiveness of any organization by automating and optimizing the organization’s business processes, it is a key technology component of IT initiatives to produce a more responsive insurance company.
Best Practices for Implementing BPM in Large Organizations
Successfully deploying Business Process Management (BPM) in a small department is one thing; rolling it out across a sprawling, multi-department corporation is another challenge entirely. Large organizations, often spread across multiple geographic locations and...
