This Research Brief highlights a selection of the findings from BPMInstitute.org’s State of BPMSM survey. It discusses the continual challenges insurance companies face in a very competitive environment such as attracting new customers, rapidly delivering quotes, selling additional services to customers, managing underwriting risk and meeting regulatory requirements. Since business process management (BPM) is the practice of improving the efficiency and effectiveness of any organization by automating and optimizing the organization’s business processes, it is a key technology component of IT initiatives to produce a more responsive insurance company.
The BPM Lifecycle: Exploring Models for Strategy to Execution and Continuous Improvement
BPM lifecycle—the conceptual framework organizations use to describe how processes are managed, improved, and governed over time. But here’s the truth: we don’t have a standardized model of the BPM lifecycle. And in fact, that’s one of the things we love about BPM....
