Ever notice that executives can call attention to a problem but they don’t know what it takes to get it fixed? In contrast, workers have lots of ideas of how to fix things, but they don’t have the authority to get improvements made. And conversations between the two groups are too constrained or conflicted to drive corrective action. To make matters worse, neither group seems to know the whole process and be able to determine how changing one part might impact another. In short, we have trouble finding both the forest and the trees.
