INTRODUCTION
Organizations adopting business process management approaches often find that a process-centric approach risks assuming that only two basic components must be coordinated – existing systems and tasks performed by people. The problem with this is twofold.
- Firstly, many existing systems are extremely “dumb” – they store data, manage it and regurgitate it on command. These “legacy” systems have been built to support the largely stable business of the past rather than to cope with today’s dynamic business environment.