Organizational life is not a natural act. We humans are well suited for the mostly faceto- face interaction of the medium-sized tribe; everything beyond that is a push. It is not surprising that we often find that our organizations do not function as neatly as we might hope. Faced with this challenge, business leaders today have a perplexing choice: Should they work on the work (BPM) or work on the worker (OD)?
Organizational development – one side of this artificial divide – has long pushed for a focus on people.