As Part of a Business Transformation and Enterprise Excellence strategy, how can the methodologies & tools of Operational Excellence be integrated into Business Strategy?
This paper discusses a new depiction of Business Architecture within Enterprise Architecture to bring clarity on how Business Architecture relates to other Architecture domains & to Business Planning.
“It is always wise to look ahead, but difficult to look further than you can see.” – Winston Churchill
“The purpose of business is to create and keep a customer.”(Peter Drucker)
This article proposes a conceptual framework for describing business organizations as complex systems, much like live organisms, whose parts function in an orchestrated manner for the sole purpose of creating customer value.
The impetus behind it was the growing realization that while most business publications focus on the tactical aspects of running a business (the “how” of the business), few tackle head-on are the foundational principles of strong business models (the “why” of a business).
As Part of a Business Transformation and Enterprise Excellence strategy, how can the tools of Operational Excellence be integrated into Business Strategy?
The Product Backlog is the heart of defining any Agile solution. The requirements that are identified in the Product Backlog drive the priorities that the Agile development team works on, they establish the scope of the delivered solution, and they ultimately determine the business value that the organization will receive from their Agile investment.
Implementing operational excellence so that the organization benefits is an important question that needs close examination. An operational excellence initiative requires many elements. The model requires the implementation of:
1. Program—What are you deploying and how will you manage it?
2. Leadership—How will leadership lead the program?
3. Processes—What will you be improving?
4. Measurements—How will you know when you are successful?
5. Projects—How will improvement work be parsed into actionable and manageable units?
6. People—After these steps have been thoroughly planned and evaluated, what you have learned will be the foundation for:
7. Strategy—How will you deploy the initiative?
What is clear that every company, no matter what industry needs to “go digital” to reduce costs and improve customer experience. For some industries, it is revolution rather than evolution. “Digital” is more than just driving efficiencies, it is reevaluating business models. As whilst digital can improve efficiencies it is eroding margins at a faster rate.
Nature is a great teacher. Think about the structure of plants and shells and the Fibonacci sequence. Or the strength of the honeycomb structure. These are math and engineering. But a bunch of bananas can teach us about going digital and business change. Seriously?
A bunch of bananas
In the prior article, Enterprise Process Map (Part 1 of 2), I promoted enterprise process maps as a tool to enhance operational clarity and create a shared view of a company’s capabilities. It is this shared perspective that accelerates business planning and improvement activities as the time to get everyone on the same page is vastly reduced. In lieu of such a foundational view, leaders setting strategy are essentially planning a road trip without awareness of the roads to the destination.
For many, the idea of offloading work onto others, especially people we don’t really know, is a difficult idea. The thought of entrusting a stranger with any part of our business seems like a disaster waiting to happen. But even the biggest and best find ways to delegate their workload, often to employees who may not have the motivation to get the job done well.
Often we are bogged down under deadlines, huge reports, and marketing pushes to really take a look at the bigger picture. We get used to the idea of working under pressure, and it’s common knowledge that stress and poor time management can lead to sometimes costly mistakes. Escaping from this mindset enables us to take a long view at how we delegate our tasks, and that actually, outsourcing is a vital tool to freeing us to concentrate on the core business.
Control
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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