Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much of the hype around using Six Sigma and Lean while managing business processes. Throughout the course case studies are presented to guide the student through the best use of approaches such as iterative and water-fall, and techniques such as the use of work-out-sessions and face-to-face interviews.