Empower yourself with the disciplines and methodologies you need to transform your organization into an agile enterprise. You have the flexibility to take training at a face-to-face event, select an on-demand course, attend live online, bring training to your location with in-house training.
Take a single course to enhance your skills, become a BPMPSM by earning your BPMP Certificate or certify your knowledge by becoming a Certified Business Process Management Professional.
Empower your team with group training
We have flexible options for groups of all sizes. Choose from Private Live Online training - you pick the date and time, In-House training - dedicated classes at your location and face-to-face training at our events. We can accommodate small and large groups, groups in the same place or from all over the world or we can host your team at our next event. Learn more about group training.
|On Demand||Live Online||Face-To-Face||Group|
BPM 101 is the cornerstone course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies. It establishes the foundation for the BPM courses that follow. Participants will learn the key concepts, terms, methodologies, techniques, and technologies in BPM. It equips participants with an overview of process modeling, analysis, and design. It provides insight into the tools and...
|Process Modeling, Analysis and Design: As Is, To Be
Process Modeling, Analysis and Design: As Is, To Be
Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for process modeling, analysis and design. Beginning with a section on modeling, this course provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating...
|Process Measurement and Metrics
Process Measurement and Metrics
Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes. Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these...
|Establishing Business Process Governance & Centers of Excellence
Establishing Business Process Governance & Centers of Excellence
As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary. This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office. It instructs the student how to: Define the function of process...
|Process Modeling With BPMN
Process Modeling With BPMN
The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a notation...
|Methodologies and Approaches for BPM
Methodologies and Approaches for BPM
Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much of the hype around using Six Sigma and Lean while managing business processes. Throughout the course case studies are presented to guide the student...
|Advanced Facilitation Skills
Advanced Facilitation Skills
Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build consensus all while keeping them focused on the intended goal. Not an easy task. This 1-day interactive workshop focuses on you – the facilitator. ...
|Organizational Change Management
Organizational Change Management
Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason – a failure to recognize and manage the impact of the changes on their organization. Many organizations create and implement communication plans so why...
Operational Excellence stresses the application of key principles, the alignment of management systems, and the application of process improvement tools towards the sustainable improvement of organizational performance. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. Operational Excellence can be instrumental in creating a Customer focused –...
|Lean Six Sigma and BPM
Lean Six Sigma and BPM
This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (Op Ex). To provide insight into the linkage between business process improvement and LSS continuous improvement projects. We will explore and discuss the skills, training, and infrastructure required to launch a successful projects. There will be an overview of the process improvement methodology and tools used to make...
|OpEx Tools of the Trade
OpEx Tools of the Trade
This course offers participants the opportunity to learn the basic set of process improvement tools using hands-on exercises. The training builds on earlier courses in the Operational Excellence (Op Ex) track and provides insight into the basic methods used by experienced practitioners to create lasting process improvements. The emphasis is not on theory – instead the focus is to provide participants with the real-world experience needed to...
|Modernizing Requirements Gathering
Modernizing Requirements Gathering
Today's conventional approach to requirements analysis and engineering is limited in its value as organizations attempt to address demands for increased innovation, rapid product and service rollout, outsourcing and new technology enablers such as BPMS, business rules engines and SOA. Additionally, the agile development movement and IT-centric methods for analyzing and designing software solutions don't accurately represent how business...
|Requirements Gathering and Analysis for Agile
Requirements Gathering and Analysis for Agile
Selecting and applying business analysis techniques to be used on an IT solutions development project is influenced by the methodology used to develop the solution. This advanced course is designed to expose the student to the array of techniques used when the Agile Development methodology is being used. The techniques to be explored are those used for Requirements Gathering (e.g. User Stories), Requirements Analysis (including...
|Process Modeling, Analysis and Design: A Learning Lab
Process Modeling, Analysis and Design: A Learning Lab
This full day lab enables students to practice the techniques introduced in Process Modeling, Analysis and Design (PMAD). In this course you will acquire a deeper skill for organizational modeling, process discovery, hierarchical process modeling, process performance measurement and analysis, issue prioritization, and process (re)design. Each section will re-introduce the approaches and tools presented in PMAD through a series on in-class...
|Decision Management and Business Rules 101
Decision Management and Business Rules 101
Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing and more effectively leverages scarce resources. This course delivers a proven and standards-based approach to identifying, understanding and automating business decisions...
|Decision Modeling With DMN
Decision Modeling With DMN
The Decision Model and Notation (DMN) is a standard for decision modeling in the process of being adopted by the Object Management Group. It provides a graphical notation for specifying decisions so that decision making can be modeled separately from business processes. DMN allows both technical users and business users to describe, model and manage decision-making by providing a notation that is intuitive to business users yet able to represent...
Agile 101 provides the foundation for any technology or business professional who wants to become knowledgeable and skilled in the basics of agile. Participants will learn about the agile manifesto and how it informs the functioning of agile, contrasting key points with what they may be used to in waterfall development practices. Specific topics covered include the agile sprint cycle and what a shippable product is, the product...
|The Agile Business Analyst
The Agile Business Analyst
This course provides practical knowledge and skills to business analysts who wish to become adept in using an agile approach in software development. It builds on the philosophy, the approach and the methodology of agile software development presented in Agile 101. It provides participants with insight into scrum and show how the Business Analyst contributes to agile practices. Participants will learn about the principles of acting as an agile...
|The Practice of Agile Business Analysis
The Practice of Agile Business Analysis
This two-day course provides in-depth practical knowledge and skills to business analysts who wish to become adept in using an agile approach in software development. It provides the context to put the philosophy, the approach and the methodology of agile software development presented in Agile 101 and The BA Role In Agile into action on a practical basis. It provides participants with the skills to develop user stories, story decomposition,...
|Customer Experience Modeling, Analysis and Design
Customer Experience Modeling, Analysis and Design
Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on modeling, mapping, analyzing and improving their customers’ experience. In the B2C sector, net promoter score,...
Business Architecture is a holistic approach, representation and mindset which serves as a bridge between strategy and its successful execution within an organization and facilitates resolution of complex, enterprise problems. It is a powerful way for the business to understand, improve and transform the organization and become more empowered to take control of its own destiny. However, most organizations lack a well-...
|Building a Business Architecture
Building a Business Architecture
Business architecture provides the basis for turning business strategy into actionable results. Organizations use business architecture to address a wide variety of business scenarios. These include shifting to a customer-driven business model, merger / acquisition deployment, regional or global expansion, product line expansion, business / IT alignment and a host of other strategic and tactical scenarios. This course delivers a comprehensive,...
|Practice-Based Business Architecture
Practice-Based Business Architecture
It takes one set of skills to establish your business architecture but it takes another set of skills to leverage that business architecture for strategic planning, business design efforts, project deployment and governance. This course provides attendees with practice-based business architecture concepts and skills. This includes extending the basic business architecture through strategy, product, initiative and stakeholder mapping. The course...
|Launching Your Business Architecture Practice
Launching Your Business Architecture Practice
This course focuses on the skills and competencies needed to perform business architecture; "being" a Business Architect. Using business architecture tools, we’ll develop the business model, strategy, organization design for our practice back in our organizations. Strategy will be formed from business capability assessment, measurement, and performance. We’ll discuss approaches, techniques and skill to enable you to successfully launch your...
|Establishing Business Architecture Governance and Centers of Excellence
Establishing Business Architecture Governance and Centers of Excellence
Once the value of Business Architecture is demonstrated within an organization, the next step is to set up governance and a Center of Excellence to formally establish the practice and the Business Architect role within the organization. This course provides the roadmap for creating a successful Business Architecture practice. It is beneficial for anyone who is just starting to establish a Business Architecture practice within their...
|The Business Architecture Playbook
The Business Architecture Playbook
This course brings together the knowledge and skills from other Business Architecture courses and puts it within context. It provides an end-to-end process for creating and applying Business Architecture for various scenarios. This includes everything from planning an effort, to assessing the current state and architecting the target state, to planning initiatives and measuring the results. It describes key activities to be performed as well...
|Business Architecture / IT Architecture Alignment
Business Architecture / IT Architecture Alignment
Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole. To address this lack of visibility, organizations must be able to visualize their business through formal business architecture. Yet, this is only one piece of the puzzle. Where there is no blueprint of a business, there is no corresponding blueprint of how the...
Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a hosted service over the Internet - the cloud. To take advantage of these services, organizations need to understand Service Oriented Architecture (SOA). Recent tactical success in the utilization of Web services and the value proposition of Cloud Computing has brought renewed attention to a strategic commitment to...
|SOA for Architects
SOA for Architects
Defining a Service Oriented Architecture (SOA) is the current challenge of many enterprise IT organizations. The emergent popularity of Web services, and the ease of implementation, has enabled most organizations to adopt an incremental approach to SOA via Web services. However, the larger architectural issues must be analyzed and addressed in order to expand SOA. SOA is first and foremost, an enterprise architecture discipline. Service...
|Service Oriented Integration
Service Oriented Integration
IT managers have been under increasing pressure to migrate a portfolio of independent "stovepipe" applications to an integrated set of business services that can be aligned with changing business requirements and support new business processes faster and with reduced cost. Today, corporations have to choose from a number of integration products such as Integration Brokers, J2EE Application Servers, and Web Services tools – that have quite...
|Designing Service Oriented Solutions
Designing Service Oriented Solutions
Service Oriented Architecture (SOA) has emerged as the dominant architectural style, especially for enterprise solutions. The potential benefits of SOA in terms of flexibility, agility, cost, and time to market have secured its position, and most software organizations are planning to or are currently adopting SOA. But is the marketing hype just setting up SOA to deliver another major disappointment (remember ERP, BPR, Objects, Components)?...