Live Online

Training without the travel!

Live Online and On-Demand training are the perfect alternatives to our face-to-face training. Advance your career and your company by taking a single course or earn your BPMPSM Certificate. Take courses from the comfort of your home or office on your PC, phone or tablet.

  • Premium quality training: Same learning interaction as face to face training without the travel expenses.
  • Convenient format: Two half day (4 hour) sessions held live on back to back days.
  • Efficient and cost effective: Login from anywhere with an internet and phone connection.
  • Certificate of Completion: Receive a Certificate of Completion for each course you take.
  • Career advancement: Finish your Certificate of Training over the web. We also offer PDU's.
  • Private Live Online Training: Train your entire team of 10 or more. Learn more »

2014 Live Online Training Schedule

Process Measurement and Metrics

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

August 25 & 26 - 1 to 5 PM ET (each day)

Designing Service Oriented Solutions

Service Oriented Architecture (SOA) has emerged as the dominant architectural style, especially for enterprise solutions. The potential benefits of SOA in terms of flexibility, agility, cost, and time to market have secured its position, and most software organizations are planning to or are currently adopting SOA. But is the marketing hype just setting up SOA to deliver another major disappointment (remember ERP, BPR, Objects, Components)? Gartner is already reporting that SOA has entered the dreaded “Trough of Disillusionment”. Well…Not if we can help it!

August 25 & 26 - 1 to 5 PM ET (each day)
Registration Closed

Establishing Business Process Governance & Centers of Excellence

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.  It instructs the student how to:

September 2 & 3 - 1 to 5 PM ET (each day)

Business Information Semantics & Rules

Is your enterprise defining a business transformation led by value chain analysis or a balanced scorecard? Are you having trouble finding data to serve as measures? Are you having a problem communicating the transformation details? These are symptoms of a missing business information architecture. Business information architecture is an aspect of business architecture that defines the terms that business people use to talk about business information, and relates those terms to business strategy, processes, capabilities and organization aspects of the blueprint. Business information architecture also examines the strategic and operational decisions that a business makes and analyzes the information needed to enable the decision.

September 4 & 5- 1 to 5 PM ET (each day)

Methodologies and Approaches for BPM

Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much of the hype around using Six Sigma and Lean while managing business processes. Throughout the course case studies are presented to guide the student through the best use of approaches such as iterative and water-fall, and techniques such as the use of work-out-sessions and face-to-face interviews. The course places special emphasis on business-facing process discovery, modeling, simulation, and deployment techniques. The goal is to instill confidence within the student regarding where and when to best apply any given method or tool. Since the course is focused on process management methods the student should have a basic understanding of BPM prior to attending.

September 8 & 9- 1 to 5 PM ET (each day)

Decision Management and Business Rules 101

Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing and more effectively leverages scarce resources.

September 15 & 16 - 1 to 5 PM ET (each day)

Process Modeling With BPMN

The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a notation that is intuitive to business users yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution languages, such as Business Process Execution Language (BPEL).

September 17 & 18 - 9 to 5 PM ET (each day)

BPM 101

BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firm’s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm’s resources, and 3) increased discipline in daily operations.

September 29 & 30- 1 to 5 PM ET (each day)

Decision Modeling With DMN

The Decision Model and Notation (DMN) is a standard for decision modeling in the process of being adopted by the Object Management Group. It provides a graphical notation for specifying decisions so that decision making can be modeled separately from business processes. DMN allows both technical users and business users to describe, model and manage decision-making by providing a notation that is intuitive to business users yet able to represent complex decision making. The DMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution environments such as business rules management systems and predictive analytic environments.

September 29 & 30 - 1 to 5 PM ET (each day)

BA 101

Business Architecture is a holistic approach, representation and mindset which serves as a bridge between strategy and its successful execution within an organization and facilitates resolution of complex, enterprise problems.  It is a powerful way for the business to understand, improve and transform the organization and become more empowered to take control of its own destiny.  However, most organizations lack a well-articulated blueprint of their organization.  While everyone can see their small piece of the puzzle, no one has visibility into the enterprise as a whole. This constrains the organization’s collective ability to understand and communicate the root causes of critical issues and design holistic Business and IT solutions to address them.  It also reduces the speed and effectiveness with which they can react to customer demands, competition and other external forces.

October 1 & 2 - 1 to 5 PM ET (each day)

Advanced Facilitation Skills

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build consensus all while keeping them focused on the intended goal.  Not an easy task.

This 1-day interactive workshop focuses on you – the facilitator.  We’ll play with models and techniques that will help you better handle tough issues like managing conflict that arises during meetings, getting folks to make and own decisions, staying on topic and more.  So if you’re a project manager, business analyst, architect or leader with a desire to be more collaborative, this workshop is your first step on the road to your own process improvement.

October 6 & 7 - 1 to 5 PM ET (each day)

Modernizing Requirements Gathering

Today's conventional approach to requirements analysis and engineering is limited in its value as organizations attempt to address demands for increased innovation, rapid product and service rollout, outsourcing and new technology enablers such as BPMS, business rules engines and SOA. 

Additionally, the agile development movement and IT-centric methods for analyzing and designing software solutions don't accurately represent how business processes, rules, events, knowledge and human to system interaction fit together. This prevents the creation of a cohesive business solution design that can be understood by the business analysts and their stakeholders.

The inability to preserve business concepts throughout the business/IT change lifecycle leaves the business community to continually rely on their IT counterparts to understand the details of how their business operates, resulting in a cycle of rework that is incompatible with agility.

October 8 & 9 - 1 to 5 PM ET (each day)

CEM 101: Introduction to Customer Experience Management

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on modeling, mapping, analyzing and improving their customers’ experience.

In the B2C sector, net promoter score, customer surveys and focus groups are just a few of the tools of the trade. Some firms have appointed chief customer officers (CCOs) to serve the customer more attentively, and even more have already appointed a Vice President in charge of customer experience.

October 8 & 9 - 1 to 5 PM ET (each day)

Process Modeling, Analysis and Design: As Is, To Be

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for modeling, analysis and design. The section of this lesson on modeling provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating the right context for process modeling and the definition of clear boundaries.

October 14 & 15 - 1 to 5 PM ET (each day)

Building a Business Architecture

Business architecture provides the basis for turning business strategy into actionable results. Organizations use business architecture to address a wide variety of business scenarios. These include shifting to a customer-driven business model, merger / acquisition deployment, regional or global expansion, product line expansion, business / IT alignment and a host of other strategic and tactical scenarios.

October 16 - 9 AM to 5 PM ET

Practice-Based Business Architecture

It takes one set of skills to establish your business architecture but it takes another set of skills to leverage that business architecture for strategic planning, business design efforts, project deployment and governance. This course provides attendees with practice-based business architecture concepts and skills. This includes extending the basic business architecture through strategy, product, initiative and stakeholder mapping. The course also discusses how to leverage business architecture to benefit related disciplines including business modeling, Lean Six Sigma, business process management and case management. The scenarios and case studies in this course offer practical guidelines on how to leverage business architecture when you return to work. Finally, the course offers advanced guidelines for governing your business architecture.

October 17 - 9 AM to 5 PM ET

Customer Experience Modeling, Analysis and Design

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on modeling, mapping, analyzing and improving their customers’ experience.

In the B2C sector, net promoter score, customer surveys and focus groups are just a few of the tools of the trade. Some firms have appointed chief customer officers (CCOs) to serve the customer more attentively, and even more have already appointed a Vice President in charge of customer experience.

October 20 & 21 - 1 to 5 PM ET (each day)

Organizational Change Management

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason – a failure to recognize and manage the impact of the changes on their organization. Many organizations create and implement communication plans so why are so many still failing? This Organizational Change Management (OCM) course is designed for participants with an interest in learning different fundamental concepts of organizational change and want an opportunity to experience analyzing an organization’s requirements for developing and running a change management program.

October 20 & 21 - 1 to 5 PM ET (each day)

Requirements Gathering and Analysis for Agile

Selecting and applying business analysis techniques to be used on an IT solutions development project is influenced by the methodology used to develop the solution.  This advanced course is designed to expose the student to the array of techniques used when the Agile Development methodology is being used.  The techniques to be explored are those used for Requirements Gathering (e.g. User Stories), Requirements Analysis (including completeness), Requirements Elicitation (including clarification & prioritization), Requirements Modeling (e.g. Use Case Diagramming), Requirements Specification (i.e. technology-influenced translation), Requirements Documentation (i.e. formal standards), Requirements Management (e.g. Classification, Governance, Version control and Configuration Management), and Solution Assessment and Validation.

October 22 & 23 - 9 to 5 PM ET (each day)

Process Modeling With BPMN

The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a notation that is intuitive to business users yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution languages, such as Business Process Execution Language (BPEL).

October 27 & 28 - 9 to 5 PM ET (each day)

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2014 Training Schedule

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