Decisions inject Analytics smartness into Processes, making the processes smarter.
Now that we have automated most routine processing using some programming logic and some basic rules, the next competitive frontier is making these processes adapt dynamically to changing conditions and unforeseen situations - and learning from each such situation. Processes with such sophisticated dynamic behavior are smart processes.
Smart behavior cannot be programmed into the processes without causing unmanageable complexity and catastrophic brittleness. In any case, such ‘programmed’ processes cannot ‘learn’ by themselves. Additional knowledge has to be physically programmed into the process.
So instead of trying to make the process smarter, the focus should be on making the embedded decision smarter - through automation using decision management technologies available today.
Smart Processes are really Smart Decisions