“Yesterday's adaptations are today's routines”–Ronald A. Heifetz, The Practice of Adaptive Leadership
I opened an earlier article published in this forum some time ago by setting up the following scenario, which concludes with a simple question:
Imagine yourself as the owner of a business domain within a government agency. Let’s say you’re the Deputy Administrator of entitlement programs in an organization that processes claims for benefits. No matter the type of benefit(s) or entitlement(s) your agency administers, whether loan guarantees, educational benefits, [or] disaster-recovery relief . . ., your business model – at some level of abstraction - is as simple as receiving applications (or claims) for benefits, qualifying them, and dispensing an appropriate response to each . . . of your applicants (or claimants).