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Transforming Customer Experience with BPM

In this white paper, we’ll demonstrate how BPM can transform CX and provide the following benefits for your business:
  • Streamlined, optimized customer processes
  • Consistent experience
  • Management visibility
  • Tracking and improvement
  • Faster, higher quality service
  • Compliance with regulations and reduced risk
  • Better collaboration between business units
  • Ability to react to Business Moments and Changes.
BPM is an essential element of improving your Customer Experience. Find out how:

Factors Affecting the Leadership of Process Improvement Teams

What Cambodian Tuk Tuk's Teach us About Process Improvement

Communicating the Value of Business Architecture

Does Size Matter in BPM?

The Benefit of Cultivating a Process Perspective

How to Improve Customer Satisfaction with Government Services

The Role of Conflict Resolution in Implementing Process Change

2015 Business Process Management Salary Survey Report

Examining the profile, skills and compensation of BPM professionals around the world.The 2015 salary survey of BPM Professionals represents the first such survey by BPMInstitute.org and as such will form the baseline for future research in this area. The objective was to examine the profile, skills, and compensation of BPM professionals around the world. This research examines factors such as age, gender, education, job satisfaction, salary and bonus, certification, background, and other characteristics. Includes:

Collaboration is Not a Four Letter Word

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Editorial Directors

Gregg Rock
Gregg Rock
Editor & Founder
BPMInstitute.org

Andrew Spanyi
Editorial Director
BPMInstitute.org

James Taylor
BDM Editorial Director
BPMInstitute.org

Jeff Scott
Editorial Director
BAInstitute.org

Claus Torp Jensen
Editorial Director
SOAInstitute.org