“Information is a source of learning. But unless it is organized, processed, and available to the right people in a format for decision making, it is . . . not a benefit.”– William Pollard
In a recent discussion with a colleague, the relevance and effectiveness of Business Architecture artifacts like capability maps, value streams and organizational maps were the topic of discussion. His belief was that these artifacts were just a way to do drawings that document what has been done. I might add that he is a disillusioned Enterprise Architect, as most of the projects he was assigned just needed him to document the project result in TOGAF or DoDAF.
We live in a continuously changing business environment, which moves ever-closer to a more-connected digital world. Successful organizations need to be proactive and adjust quickly. Therefore an increasing number of organizations establish a Business Process Management Discipline (BPM-Discipline(tm)) in order to move their strategy into execution at pace with certainty. As any other management discipline, the BPM-Discipline is established through the appropriate business process, the process of process management. This new process is led through an emerging top management role, the Chief Process Officer (CPO). The CPO manages the process of process management in a way that it creates value by executing the business strategy across organizational boundaries, like departments or divisions. The CPO is the "value scout" of the organization.
In walking the line on Business Process Management (BPM) analysis and implementation, two valuable and non-technical skills are Experience and Judgment. Learning the latest techniques such as Agile, Lean and Six Sigma are filling the training pipelines. These skills are useful. Still, I recommend a second look at areas which are not currently in the forefront of practitioner popularity.
Decision modeling adds explicit effectiveness metrics to the more generally accepted efficiency metrics generated by business process modeling,giving the full picture to the Executive Suite. Process efficiency measures throughput, costs, error-rates and similar, while process effectiveness measures whether the process is fulfilling its purpose - picking the most profitable customers, for example. Most business process management metrics focus on efficiency measures since effectiveness measures generally depend on the decisioning logic embedded within processes. Explicit decision modeling turns a spotlight on process goals and associated effectiveness metrics. Executive leadership can now balance and trade-off efficiency measures like throughput with effectiveness measures like profitability.
Transformation roadmaps in many businesses tend to have a heavy technology focus, to the point where organizations invest millions of dollars in initiatives with no clear business value. In addition, numerous tactical projects are funded each year with little understanding of how, or even if, they align from a business perspective. Senior management often falls victim to the latest technology buzzwords, while stakeholder value, business issues and strategic considerations take a backseat. When this happens, executives who should be focused on business scenarios to improve stakeholder value fall victim to technology’s promise of the next big thing. This article discusses how executives can leverage business architecture to reclaim their ability to drive a comprehensive transformation strategy and roadmap.
BPM and Lean Six Sigma are not the same, but should they be enemies or partners?
BPM is defined by BPMInstitute.org as:
Business Process Management is the definition, improvement and management of a firm’s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm:
Join Gregg Rock, William Ulrich and Whynde Melaragno as they discuss:
- A training roadmap for Business Architecture practitioners
- The future of Business Architecture training
- The introduction of an all-new course - Practice-Based Business Architecture
- Course delivery by Business Architecture Guild Board Members William Ulrich and Whynde Melaragno
- Updates to BAInstitute.org’s core Business Architecture courses for 2014.
The BPI Blueprint provides you with a detailed plan of action to create results the first time, inspire leaders of business processes, and build invigorated skilled teams. So if you're looking for a simple, no nonsense, guide to help you develop and manage effective Business Process Improvement projects, regardless of your experience level, you've got the right book.
In this conversation we will explore why Shelly wrote the book, how it's different from other books in the field, what you'll learn from the book, and how you can use its practical guides to make your projects easier and more successful.
We'll talk about the audience for the book (it's for more than BPM practitioners), and specific topics that can help your BPI projects, including:
Difficult people can disrupt any meeting, and we all know their frequent styles and behaviors from face-to-face meetings. These are people such as the Heavy Talker, the Technical Expert, and the Know It All. Below are some more difficult people that apply in the virtual meeting. (Of course many of these roles apply in the face-to-face meeting as well.)
The Late Comer. You need to have the virtual tool set up at least 15 minutes ahead for a long meeting (over 2 hours) and 10 minutes before for a shorter meeting. Welcome people as they come on. Then at the start time, tell everyone you will start now or wait for 2 more minutes, and then start. When new people come in, welcome them and move along.