The acronyms associated with BPM seem to grow in quantity year by year while the essence behind them grows at a much, much slower pace. If we cut through all the jargon, we can get to the simple truths. In this article, we’ll discuss one such fundamental truth – business requires both leadership and management to succeed. You can’t overlook or over-value one or the other; they have a symbiotic relation in any business, business function or business process.
“The first and most important step toward success is the feeling that we can succeed.” Nelson Boswell, Author
In the past year I’ve heard increased chatter about the need for improved facilitation skills in the BPM arena including at the November New York BrainStorm BPM Conference where facilitation skills were highlighted as a necessary competency of Business Analysts1. So what are these facilitation skills everyone is talking about?
Simply put, facilitation is a structured way of helping teams think, discuss, and make decisions in order to achieve their desired goals. And, like any other discipline, it requires a specialized skill set. The larger or more complex the situation, the more honed the skills of the facilitator need to be.
I’ve found topics to be more interesting if I can apply them to something or someone I’m familiar with. If a relative has cancer, I’ll listen more intently to news items about cancer treatment. If a friend is moving to Mexico, I’ll think about international events in a slightly different light. I call it the “relevance factor”. We each evaluate information against our own personal scale to determine what to do with it. If we can find some frame of reference for or application of it, we’ll pay attention and store it for future use. If not, we’ll dismiss or ignore it.
Have you ever been involved in a process improvement or redesign effort that didn’t require a meeting? Neither have I. Meetings are a necessary mechanism for exchanging information, confirming progress, creatively developing deliverables or solutions, making decisions, and growing as a team. In fact, a recent survey of corporate, government, defense, education and non-profit sectors show that we spend anywhere from 25% to 50% of our time in meetings (depending on our role and responsibilities).
If you’ve worked in the corporate world for any length of time, you’ve probably experienced a merger or acquisition somewhere along the way. Personally, I’ve gone through five in 15 years (which may have been a contributing factor to starting my own business). Each time I’ve been bothered by the overlooked opportunities and communication snafu’s that have resulted in poor morale and decreased productivity. But does that really matter? After all, the company isn’t permanently damaged – gradually morale improves and the productivity gets back on track.
“A software package implemented using phantom business requirements, or those born of the IT developers’ imagination, will most likely generate discord, inefficiencies, and occasional outright resentment of the tool.”
-unknown author
You’ve been asked to improve how your organization works. But where to start? Do you just lock yourself away in a closet and attempt to figure out what’s going wrong or do you create an interactive web survey to elicit large volumes of improvement ideas? Based on our experience, we’ve found the most effective path to improvement lies somewhere in between. Using collaborative group working sessions, you can make better decisions and ultimately increase acceptance of change, by effectively leveraging the knowledge of your internal experts.
Tammy Adams is a certified process facilitator specializing in Team Facilitation and Business Process Analysis. She guides teams in transforming their process knowledge and business requirements into viable project and system deliverables that incorporate quality principles consistent with quality methodologies such as TQM, Six Sigma, and Lean. She is co-author of, “Facilitating the Project Lifecycle: Skills and Tools to Accelerate Progress for Project Managers, Facilitators, and Six Sigma Project Teams.”
It’s easy to get caught up in the frenzy of doing something just to do it. We’ve all seen it happen. Companies who implement full blown quality programs, like Six Sigma, often find themselves lost in a myriad of unfocused green belt projects, unnecessary processes and mountains of paperwork. They did not comprehend the trickle-down impact such an implementation would have on the organization. Does that mean the program is bad? Absolutely not. But its implementation was not tailored to the needs and objectives of the company.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
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