Andrew Spanyi

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Upcoming Training Courses

Robotic Process Automation (RPA) - Live Online - begins October 23, 2019

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, October 23, 2019 - 13:00
Thursday, October 24, 2019 - 13:00
Registration Closed

BPM 101 - BrainStorm Dubai - October 28, 2019 - 09:00

BPM 101 is the foundational course for those starting their BPM journey. It presents an overview of process modeling, analysis, design and the technologies in BPM.

BPM 101 is especially...

Monday, October 28, 2019 - 09:00

Process Modeling, Analysis and Design: As Is, To Be - BrainStorm Dubai - October 29, 2019 - 09:00

Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects....

Tuesday, October 29, 2019 - 09:00

>> View all Courses

Digital Customer Experience - Live Online - begins October 30, 2019

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, October 30, 2019 - 13:00
Thursday, October 31, 2019 - 13:00
Registration Closed

Organizational Change Management - BrainStorm Dubai - October 31, 2019 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, October 31, 2019 - 09:00

Digital Customer Experience - BrainStorm Dubai - October 31, 2019 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, October 31, 2019 - 09:00

Digital Business 101 - BrainStorm New York - November 18, 2019 - 09:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, November 18, 2019 - 09:00

Roadmap for Digital Business Success - BrainStorm New York - November 19, 2019 - 09:00

This course provides participants with the key concepts, terms, methodologies, and approaches to building a roadmap or blueprint for success with digital business.

Digital transformation...

Tuesday, November 19, 2019 - 09:00
Registration Closed

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 20, 2019 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 20, 2019 - 09:00

Robotic Process Automation (RPA) - BrainStorm New York - November 20, 2019 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, November 20, 2019 - 09:00

Establish a Digital Center of Excellence - BrainStorm New York - November 20, 2019 - 09:00

This course provides participants with the key concepts, terms, methodologies, and approaches to develop the governance needed for success with digital business and stand up a digital center of...

Wednesday, November 20, 2019 - 09:00
Registration Closed

Organizational Change Management - BrainStorm New York - November 21, 2019 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 21, 2019 - 09:00

Digital Customer Experience - BrainStorm New York - November 21, 2019 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, November 21, 2019 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins December 9, 2019

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, December 9, 2019 - 13:00
Tuesday, December 10, 2019 - 13:00

Contributions

Essential Skills for Digital Business Leaders

A successful digital business initiative relies upon adopting agile principles, an enduring focus on improving customer experience and executing programs with a business process based view with enabling digital information technology. Measuring what matters to customers and challenging the...

5 Questions to Assess Digital Transformation at the Enterprise Level

Digital transformation is still one of the business buzzwords of the year. It is estimated that 89% of organizations have digital transformation as a business priority. But if you feel like you’ve come to a standstill in your digital transformation efforts, you are not alone. As many as 84% of...

Four of the Top Reasons for Operational Excellence Failure

Given that operational excellence (Op Ex) was built on a solid foundation of total quality management principles, it’s a bit surprising that as many as two thirds of Op Ex programs fail to meet expectations. While there are many reasons accounting for the failure of enterprise wide Op Ex programs,...

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