Andrew Spanyi

Profile

Upcoming Training Courses

Digital Customer Experience: Personas and Journey Mapping - Summer Session 2 - August 24, 2022 - 13:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Wednesday, August 24, 2022 - 13:00
Thursday, August 25, 2022 - 13:00
Registration Closed

Organizational Change Management - Live Online - begins August 31, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, August 31, 2022 - 13:00
Thursday, September 1, 2022 - 13:00

Process Modeling With BPMN - Live Online - begins September 6, 2022

Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practice

The Business Process Modeling Notation (BPMN) is a...

Tuesday, September 6, 2022 - 09:00
Wednesday, September 7, 2022 - 09:00

>> View all Courses

Customer Experience Modeling, Analysis and Design - Live Online - begins September 8, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, September 8, 2022 - 13:00
Friday, September 9, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - Fall Session 1 - September 21, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins September 21, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Organizational Change Management - Fall Session 1 - September 22, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Organizational Change Management - Live Online - begins September 22, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Digital Customer Experience - Live Online - begins September 22, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Thursday, September 22, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins November 16, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 (All day)

Customer Experience Modeling, Analysis and Design - Fall Session 2 - November 16, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 - 09:00

Organizational Change Management - Fall Session 2 - November 17, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Organizational Change Management - Live Online - begins November 17, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Digital Customer Experience - Live Online - begins November 17, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Thursday, November 17, 2022 - 09:00

Contributions

Ramping Up Skills for Digital

EDITOR’S NOTE: DBizInstitute.org has released it first research report "Digital Business Adoption: Examining the drivers for digital business success around the world". Access this members-only report by logging in (existing members) or join DBizInstitute.org today. Digital business is a top...

Accelerate Digital Transformation with Process Management

EDITORS NOTE: DBizInstitute.org is conducting a Digital Business Adoption survey. Please take a few moments to answer the survey and contribute to this important research. Digital transformation continues to be a top priority for many organizations in 2019. One recent survey found that...

BPM Maturity is Needed for Digital Business Success

BPM Maturity is Needed for Digital Business Success The importance of a process orientation in driving digital business success has been recognized for some time. In the early days of digital – it was already recognized that leading companies succeed with digital by re-envisioning customer...

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