Neil Ward-Dutton



What role should SaaS play in your BPM strategy?

Driven by the continued success of companies like, the software-as-a-service (SaaS) delivery model has become an increasingly important element of the mix of technology sourcing options available to enterprises over the past two years. Recently, a number of vendors have introduced...

Are You Set Up To Manage Process Change?

When the idea of BPM as we understand it today first began to gain currency (when Smith and Fingar published their book “Business Process Management: The Third Wave” in 2003), the distinction that was clearly made between BPM and its predecessor, Business Process Reengineering, was that BPM...

Bringing BPM and SOA Together for Maximum Business Value

The combination of Business Process Management (BPM) and Service-Oriented Architecture (SOA) has been the subject of a great many magazine column inches and conversations in the past couple of years. Most commonly, the relationship is seen primarily as one of technical complements – where BPM is...

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