Janelle Hill

Janelle Hill is a world-renowned expert in business process management (BPM) and its enabling technologies. As a Gartner Analyst, Ms. Hill helps clients apply BPM competencies (such as process modeling, process analysis, process performance measurement, process design and process governance) and technologies to their processes to achieve operational excellence and agility. Firsthand business and IT experience in multiple industries (automotive, telco, insurance, publishing), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. With 25 years of industry experience, Ms. Hill continues to enjoy helping clients use technology to deliver better business outcomes. She is also a thought leader behind Gartner's ITScore for BPM Maturity and has worked with all levels of business and IT leaders to plan and implement their BPM maturity journey. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on BPM.