Ian Gotts



Operational Excellence 2.0: Invented in Silicon Valley?

I have spent the last 30 years evangelizing about the importance of well understood processes. We formalized the UPN (Universal Process Notation) approach which was based on SSADM. And we built a process mapping software vendor in the UK which was acquired by US process automation player and I now...

The evolution of process diagramming (i.e. why flowcharts are so 1980's)

Every business analyst and consultant has drawn a flowchart at some point in their career. Many probably still are.  Type "flowchart" into Google and you get 75 million results. Type "horse and cart" into Google and you get 380 million results. But the car has superseded the horse and...

What hat are you wearing? Perspectives on Business Analysis

Over the last 20 years I’ve been helping companies understand, document and drive adoption of their operational business processes. It is important to recognize there are a number of different and competing personas, each of whom believe it is THEIR process content.   So to keep things simple...

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