In the past, workflow vendors created quite a bit of confusion in the market when trying to define workflow and how it could best be utilized. Today, that situation is being replicated with BPM. Ask 10 different vendors to define BPM or BPM suites, and you will likely get 10 variations of the definition, even though all vendors use the same basic terminology to explain it. This white paper helps organizations sort through the options in order to discover why a BPM suite is a different and more important application for process improvement than workflow engines.
AI Can Produce the Output. People Still Own the Judgment.
AI can draft, summarize, classify, analyze, recommend, and route. That is useful. But output is not judgment. A summary is not the same as understanding. A recommendation is not the same as a decision. A classification is not the same as accountability. A draft is not...


















