In the past, workflow vendors created quite a bit of confusion in the market when trying to define workflow and how it could best be utilized. Today, that situation is being replicated with BPM. Ask 10 different vendors to define BPM or BPM suites, and you will likely get 10 variations of the definition, even though all vendors use the same basic terminology to explain it. This white paper helps organizations sort through the options in order to discover why a BPM suite is a different and more important application for process improvement than workflow engines.
How to Use AI to Identify Process Improvements from Meeting Notes
Most process teams capture meeting notes. Few ever use them to improve their processes. That’s a missed opportunity. Meeting transcripts and summaries are rich with clues — recurring issues, delays, handoff gaps, or suggestions that surface week after week but never...

















