This Research Brief highlights a selection of the findings from BPMInstitute.org’s State of BPMSM survey. It reviews the challenges associated with automating government processes such as correspondence tracking, case management, project management and permit applications that involve integration with a variety of information systems. Many government business transformation initiatives involve replacing a manual, paper-based process with an automated, electronic document-based one. The Research Brief reviews the best practices associated with this business transformation.
Don’t Just Add AI to the Old Workflow. Rethink the Work.
Once organizations see where AI is already supporting process work, the next question is not simply, “Where else can we use it?” The better question is: What should the work become now that AI can help with part of it? That distinction matters. Adding AI to the Old...
