This Research Brief highlights a selection of the findings from BPMInstitute.org’s State of BPMSM survey. It reviews the challenges associated with automating government processes such as correspondence tracking, case management, project management and permit applications that involve integration with a variety of information systems. Many government business transformation initiatives involve replacing a manual, paper-based process with an automated, electronic document-based one. The Research Brief reviews the best practices associated with this business transformation.
How to Use AI to Prep for Process Discovery Workshops
Process discovery workshops are messy. You’re gathering ideas, mapping workflows, capturing frustrations — and often trying to facilitate, listen, and take notes at the same time. Add in multiple stakeholders and shifting scope, and it’s easy to miss important...
