This Solution Brief highlights the issues facing both communications equipment providers and telecommunications carriers as they strive to deal with a changing competitive landscape of hybrid players, legacy systems and customer churn. Case studies from the biggest and best telecommunications companies show you how IT and Business have used BPM (Business Process Management) disciplines and technologies to streamline mission-critical processes and gain competitive advantage. Through BPM’s efficiencies and cost reductions, telecommunications companies have found ways to adapt quickly to a shifting industry landscape – resulting in more market share and lower costs.
Why BPM Efforts Fail Before They Start — And How to Avoid the Most Common Mistakes
A Strategic Guide for BPM Beginners Process improvement looks simple—on paper. Draw a map, fix a few issues, and everything should run smoother. But in practice, many Business Process Management (BPM) efforts struggle before they even get going. Not because teams...
