DMV – Three letters that can strike fear in any man or woman’s heart, a term that all too often brings images of long lines and broken processes and red tape. State Departments of Motor Vehicles typically face many challenges: with lower budgets, staff reductions and increasing numbers of drivers and vehicles being registered. They face the challenge of continuing to provide quality services to the public while meeting increasingly challenging mandates from federal, state and local governments.
Is Your Process Recommendation Ready for the Room?
A process recommendation can be clear to you and still fail in the room. That is one of the harder lessons in process work. You may understand the issue. You may have done the analysis. You may know why the recommendation matters and what should happen next. But the...
