Almost all government and commercial organizations practice some form of case management. The “Effective Case Management” white paper defines case management, explains how case management is conducted today in many government agencies, and reveals how to overcome the challenges associated with administrative, investigative, and litigative case management. This white paper also describes how the Metastorm BPM Suite has been successfully implemented in several federal, state, and local government agencies for case management and a variety of other purposes, and as a result, has improved performance, mitigated risk, and increased collaboration both inside the agency and across agencies.
Why BPM Efforts Fail Before They Start — And How to Avoid the Most Common Mistakes
A Strategic Guide for BPM Beginners Process improvement looks simple—on paper. Draw a map, fix a few issues, and everything should run smoother. But in practice, many Business Process Management (BPM) efforts struggle before they even get going. Not because teams...
