Today’s IT challenges are defined as much by what is in place already as by what might be missing. We have lived through the “killer app” era, having spent the last two decades building islands of automation with packaged software. But the legacy left by these systems is an integration problem that today consumes the lion’s share most IT budgets.
Turning AI Activity into Process Improvement
Many organizations are moving quickly to give employees access to AI tools. That access matters. But access alone does not create business value. Once teams begin using AI, activity can increase quickly. People may use it to summarize information, draft documentation,...
