To support business process improvement initiatives, many IT groups today have been implementing a Service Oriented Architecture (SOA) in order to re-orient their core technology to reflect new consumption patterns. The service oriented context, however, is only a part of the process improvement equation – it needs a partner. This paper discusses how leading companies have recognized that implementing Business Process Management (BPM) and SOA together gives them unique capabilities to enable business process improvement.
Turning AI Activity into Process Improvement
Many organizations are moving quickly to give employees access to AI tools. That access matters. But access alone does not create business value. Once teams begin using AI, activity can increase quickly. People may use it to summarize information, draft documentation,...
