To support business process improvement initiatives, many IT groups today have been implementing a Service Oriented Architecture (SOA) in order to re-orient their core technology to reflect new consumption patterns. The service oriented context, however, is only a part of the process improvement equation – it needs a partner. This paper discusses how leading companies have recognized that implementing Business Process Management (BPM) and SOA together gives them unique capabilities to enable business process improvement.
How to Use AI to Identify Process Improvements from Meeting Notes
Most process teams capture meeting notes. Few ever use them to improve their processes. That’s a missed opportunity. Meeting transcripts and summaries are rich with clues — recurring issues, delays, handoff gaps, or suggestions that surface week after week but never...
