Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational profitability and impede growth. The annual direct labor cost of exception management exceeds $10 billion. However, the indirect impact of exceptions – including indirect costs, lost revenue, dissatisfied customers, and lost agility – is much greater. Vitria, a pioneer in business process applications, is pleased to present this whitepaper that discusses root causes, business impacts, available approaches, and Vitria’s new purpose-built product to solve this problem – Resolution
How BPM and Business Architecture Work Together
Business Process Management (BPM) and Business Architecture are often regarded as separate disciplines, with their own methodologies, certifications, and professional communities. Yet when combined, they can form a powerful partnership—one that not only optimizes...
