Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational profitability and impede growth. The annual direct labor cost of exception management exceeds $10 billion. However, the indirect impact of exceptions – including indirect costs, lost revenue, dissatisfied customers, and lost agility – is much greater. Vitria, a pioneer in business process applications, is pleased to present this whitepaper that discusses root causes, business impacts, available approaches, and Vitria’s new purpose-built product to solve this problem – Resolution
The Role of a Business Architect in Today’s Organizations
In many companies, executives formulate a grand strategy only to watch it stall during execution. What often lacks is a clear roadmap that illustrates how the organization’s various functions, capabilities, and value streams will come together to realize ambitious...
