Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational profitability and impede growth. The annual direct labor cost of exception management exceeds $10 billion. However, the indirect impact of exceptions – including indirect costs, lost revenue, dissatisfied customers, and lost agility – is much greater. Vitria, a pioneer in business process applications, is pleased to present this whitepaper that discusses root causes, business impacts, available approaches, and Vitria’s new purpose-built product to solve this problem – Resolution
The Role of AI and Automation in BPM (Without the Jargon)
You’ve likely heard that artificial intelligence (AI) and automation are transforming every corner of the modern workplace. Yet for many organizations—and the business analysts who help them function—it’s not always clear how these technologies fit into everyday...
