Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational profitability and impede growth. The annual direct labor cost of exception management exceeds $10 billion. However, the indirect impact of exceptions – including indirect costs, lost revenue, dissatisfied customers, and lost agility – is much greater. Vitria, a pioneer in business process applications, is pleased to present this whitepaper that discusses root causes, business impacts, available approaches, and Vitria’s new purpose-built product to solve this problem – Resolution
Essential Tools and Techniques for Business Architecture Development
Having laid the groundwork for a Business Architecture practice - from establishing the need to securing sponsorship and defining scope - the next logical step is figuring out how to execute on that plan. While Business Process Management (BPM) practitioners rely on...
