BPM Strategies Magazine Supplement

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This publication will serve as the voice of the BPM Community and is designed specifically for business and IT leaders charged with leading their organization’s process innovation efforts. Additionally, BPM Strategies will facilitate the development of an accepted Business Process vocabulary to be utilized by organizations at large.

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When AI Performs Work, BPM Matters More

When AI Performs Work, BPM Matters More

Author(s):

Gregg Rock
Editor & Founder, BPMInstitute.org, BAInstitute.org and DBIZInstitute.org

AI is already helping people with process work. It can summarize notes, draft documentation, analyze feedback, prepare recommendations, and support decisions. For many organizations, that is where the AI conversation begins. But it is not where the conversation ends....

AI Can Produce the Output. People Still Own the Judgment.

AI Can Produce the Output. People Still Own the Judgment.

Author(s):

Gregg Rock
Editor & Founder, BPMInstitute.org, BAInstitute.org and DBIZInstitute.org

AI can draft, summarize, classify, analyze, recommend, and route. That is useful. But output is not judgment. A summary is not the same as understanding. A recommendation is not the same as a decision. A classification is not the same as accountability. A draft is not...

Don’t Just Add AI to the Old Workflow. Rethink the Work.

Don’t Just Add AI to the Old Workflow. Rethink the Work.

Author(s):

Gregg Rock
Editor & Founder, BPMInstitute.org, BAInstitute.org and DBIZInstitute.org

Once organizations see where AI is already supporting process work, the next question is not simply, “Where else can we use it?” The better question is: What should the work become now that AI can help with part of it? That distinction matters. Adding AI to the Old...

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