BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. The good news is that BPM has now reached a stage of maturity which ensures that customers who are just embarking on using its methods and tools have a wealth of experience to learn from and build on. To succeed with BPM, you will need to develop your own best practices and constantly evolve them to stay ahead of the competition. The following “lessons-learned” provide a good place to start.
Turning AI Activity into Process Improvement
Many organizations are moving quickly to give employees access to AI tools. That access matters. But access alone does not create business value. Once teams begin using AI, activity can increase quickly. People may use it to summarize information, draft documentation,...
