Businesses have been fighting the battle of poorly integrated customer data for decades. Most are aware that the lack of integrated data about their customers can impact customer satisfaction, loyalty, and retention, and ultimately the bottomline. This executive paper takes a closer look at the impacts of dispersed customer information and the potential benefits of implementing a service-oriented architecture (SOA) and building composite applications to gain a single customer view. Through the integration of siloed disparate systems, streamlined business processes, and an alignment of IT with business processes, companies can achieve complete visibility of customer information across the organization.
The BPM Lifecycle: Exploring Models for Strategy to Execution and Continuous Improvement
BPM lifecycle—the conceptual framework organizations use to describe how processes are managed, improved, and governed over time. But here’s the truth: we don’t have a standardized model of the BPM lifecycle. And in fact, that’s one of the things we love about BPM....
