In this ITO America article by Razmik Abnous, youʼll learn how organizations are focusing on increasing productivity, decreasing costs, and attempting to build business models that allow them to adjust swiftly to the regularly shifting business landscape in days and weeks instead of months and years. To accomplish this, both private and public organizations need to look at implementing an enterprise process architecture that includes both business process management (BPM) and service oriented architecture (SOA). Read why the process-driven BPM and SOA approach provides a powerful new paradigm for building adaptable, model-driven dynamic business applications and establishing an enterprise process agility model across the organization. This ultimately leads to real business innovation and transformation.
How to Use AI to Identify Process Improvements from Meeting Notes
Most process teams capture meeting notes. Few ever use them to improve their processes. That’s a missed opportunity. Meeting transcripts and summaries are rich with clues — recurring issues, delays, handoff gaps, or suggestions that surface week after week but never...

















