Suggested Treatment, BPM: Geisinger Health System uses BPM to Improve Service, Compliance and Operations

It’s happening in every industry: increasing regulations, demand for better, faster customer service and ever-fiercer competition. The healthcare industry is not immune to these same forces, and often these challenges are exacerbated by greater requirements and expectations of an industry that is nonetheless expected not to profit excessively from its “customers.” But, no one is lessening the strictures of HIPAA, and patients continue to ask why it is that Americans are paying more than any other country for their healthcare and getting less.  

It’s happening in every industry: increasing regulations, demand for better, faster customer service and ever-fiercer competition. The healthcare industry is not immune to these same forces, and often these challenges are exacerbated by greater requirements and expectations of an industry that is nonetheless expected not to profit excessively from its “customers.” But, no one is lessening the strictures of HIPAA, and patients continue to ask why it is that Americans are paying more than any other country for their healthcare and getting less.  In order to surmount these challenges and provide increased patient safety and  service, Geisinger Health System, the leading not-for-profit healthcare organization in northeast and central Pennsylvania, turned to BPM. In this session you will hear how Geisinger has used BPM to comply with ever-increasing regulations, improve access to patient information, and cut costs of operations, leading to improved business and clinical-based services. You will hear the specific challenges that Geisinger faced, and how they surmounted them. Best practices that highlight industry-specific problems as well as those that can be applied to any process management initiative will also be discussed.  You will leave this session with valuable information on how to improve the success of your own BPM project, whatever the industry.

Featured Speakers

David M. Partsch, Program Director, Enterprise Imaging & Content Management, Information Technology Department, Geisinger Health System

David Partsch is IT Program Director responsible for Enterprise Imaging & Content Management initiatives undertaken at the Geisinger Health System (GHS) which includes employing the best of breed in the areas of document/asset management; BPM/workflow automation; collaborative workspaces; high volume scan/capture; high volume forms processing; electronic report management in a healthcare organization and HMO environment. David is the architect and manager of the system responsible for winning a 2003 Kinetic Information / Imerge Consulting Process Innovation award as well as the 2004 and 2006 AIIM International Best Practices award for use of ECM technology in the field of healthcare.David has eleven + years of experience in working with Enterprise Content Management technologies in the healthcare and federal government arenas.  Prior to joining GHS in 1995, he was employed as a Computer Specialist for the Federal Bureau of Investigation where he helped design and implement document capture, conversion, and storage solutions for various Department of Justice agencies. David is an active member of AIIM International. David holds a Bachelors of Science degree in Quantitative Business Analysis from the Pennsylvania State University and is a Masters of Science degree candidate in Statistics from West Virginia University.

Jeff Kristick, Sr. Director of Product Marketing at TIBCO Software

  Jeff is responsible for all product marketing at TIBCO and has been at TIBCO for almost 3 years.  He has been working in the enterprise software space for over 8 years with CRM, business intelligence, application integration and BPM. Jeff earned his MBA from Northwestern University's Kellogg Graduate School of Management. Prior to Kellogg, Jeff spent five years in the US Navy following his graduation from the US Naval Academy.