Business Decision Management is an approach that allows you to take advantage of powerful technologies, particularly business rules management systems and predictive analytics. Applying decision management allows you to develop agile, analytic and adaptive systems that deliver significant business ROI. In this webcast, hear James Taylor, CEO of Decision Management Solutions and Editorial Director for Business Decision Management at BPMInstitute.org, introduce Business Decision Management. He’ll outline key concepts and technologies describe the kinds of decisions to focus on, outline the value proposition for business rules management systems and introduce the new Decision Model and Notation standard and its role in developing decision models alongside your process models.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...