Process Improvement: Patterns for Success

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Customer success stories and practical examples of how to get started in BPM and how to identify patterns.

Statistics and trends illustrate the perfect storm of ever-increasing complexities and IT challenges colliding with business goals and the need for increased agility. David features several use cases and success metrics.

Both webcast archive and PDF are available.

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Presenter Bio

David Keyes, BPM Sales Executive, IBM
David Keyes is a Software Sales Executive for North America with twenty-five years in Information Technology.  His current responsibilities include WebSphere Business Process Management (BPM) sales.

Prior to his current role Mr. Keyes held a number of sales and product management roles within IBM and has been working with the WebSphere product portfolio since 1994 in North America and Asia Pacific.  He has a wealth of knowledge in software solutions for BPM, EAI, BRMS, and SOA.  He has presented hundreds of times at a wide variety of customer and industry events and lectured on these topics at Universities.

Mr. Keyes lives in San Francisco and holds a bachelor degree in Electrical Engineering and Masters in Computer Engineering.

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