Business Process Management is the definition, improvement and management of a firm’s end-to-end business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: clarity on strategic direction, alignment of the firm’s resources, and increased discipline in daily operations.
Best Practices for Implementing BPM in Large Organizations
Successfully deploying Business Process Management (BPM) in a small department is one thing; rolling it out across a sprawling, multi-department corporation is another challenge entirely. Large organizations, often spread across multiple geographic locations and...