Business Process Management is the definition, improvement and management of a firm’s end-to-end business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: clarity on strategic direction, alignment of the firm’s resources, and increased discipline in daily operations.
Transitioning from BPM Practitioner to BPM Strategist
When you first begin working with Business Process Management (BPM), much of your focus is on optimizing individual workflows—reducing a department’s approval cycle here, streamlining a customer onboarding process there. But as you gain more experience, you might...