Business Process Management is the definition, improvement and management of a firm’s end-to-end business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: clarity on strategic direction, alignment of the firm’s resources, and increased discipline in daily operations.
How Operational Excellence and BPM Work Together to Drive Lasting Transformation
For professionals who have already mastered the fundamentals of Business Process Management (BPM), the question often becomes: What’s next? How can you not only optimize individual processes but also embed a culture of continuous improvement throughout the entire...