Enterprises need to understand the transformative potential of Intelligent Automation and create a pragmatic roadmap for Automation best practices. Intelligent Automation is a significant milestone in the evolution of Business Process Management. Process Mining can be followed with Intelligent Automation through software robots and process automation. Intelligent Automation can reduce the most mundane tasks and is undoubtedly being used for this purpose. More surprisingly, it is even being used for some not-so-mundane cognitive tasks. Intelligent Automation is a mega-trend: due to digitization and intelligent Automation, one-third of workers will need to learn new skills by 2030.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...