Process Mining is the new method for data-centric analysis, improvement, and execution of processes. Process Mining helps organizations discover and enhance real (vs. theorized or assumed) processes – with all its variants. Process Mining is a new process improvement and optimization approach that is data-centric and pragmatic. Organizations can identify substantive improvement opportunities through understanding and optimizing what really transpired in their processes. Process Mining can fill many of the gaps of traditional process improvement approaches by analyzing and understanding the process patterns (most frequent process paths and variations) in event logs obtained from the digital footprints of processes spanning multiple applications. The course will enable business leaders and business improvement practitioners to achieve tangible results with a much deeper understanding of Process Mining technologies, techniques, methodologies, and challenges.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...
