In this 6 part video series, Gregg Rock discusses all things “Digital Transformation” with Dr. Setrag Khoshafian. Digital Transformation has many facets – from cultural transformation to deployment of various emerging digital technologies. You need to understand the methodologies for the transformative digital technologies that help business leaders alleviate Digital Transformation Debt. Technical departments avoid difficult re-work in favor of easy solutions. Digital Transformation Debt is much more severe. Ignoring it could be an existential threat, especially in this fast-paced and challenging post-COVID-19 milieu. You should be aware of the digital trends and have transformation roadmaps with platforms and digital methodology best practices.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...