Business architecture doesn’t define strategy but it can often enhance and enable strategy. In addition to closing requirement gaps and improving communication, business architecture practices enhance and enable business strategy by maximizing the value technology investments by leveraging common capabilities and illustrating how new technology can be leveraged to increase operational efficiency and customer satisfaction.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...