In this 6 part video interview series, Gregg Rock and Ed Hunt will discuss all things you ‘Need to Know’ about Business Architecture! This series will break down how Business Architecture enables execution, relates to IT, improves business outcomes, is connected to digital business, and assists with strategy. Business Architecture is a holistic view of the enterprise that integrates and aligns capabilities; people, process, tools, and information. It provides blueprints and models of the business to make decisions related to vision through execution, and it enables key stakeholders to align all levels of the organization on purpose, mission, vision, strategy, and execution.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...