From what I’ve seen, organizations that are rich in workflows and in business roles, such as insurers, claims adjudicators, lenders, and transportation companies tend to have a greater appreciation for what business architecture can provide.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...