Start by asking these questions: Do you have big skills gaps with your people? Do you have a plan to close those skills gaps? How does your internal staff deliver value? Are the skills that you’re trying to develop lead directly to business value? From the business perspective, what has changed and do we need to adjust our approach? Identify the pain points in an organization. Target what the gaps are, formulate a plan to close them. If you do have a L&D program, offer learning opportunities that your employees want to take part in.
Transitioning from BPM Practitioner to BPM Strategist
When you first begin working with Business Process Management (BPM), much of your focus is on optimizing individual workflows—reducing a department’s approval cycle here, streamlining a customer onboarding process there. But as you gain more experience, you might...
