Start by asking these questions: Do you have big skills gaps with your people? Do you have a plan to close those skills gaps? How does your internal staff deliver value? Are the skills that you’re trying to develop lead directly to business value? From the business perspective, what has changed and do we need to adjust our approach? Identify the pain points in an organization. Target what the gaps are, formulate a plan to close them. If you do have a L&D program, offer learning opportunities that your employees want to take part in.
The Process Professional’s AI Advantage
AI can generate answers quickly. But in process work, the advantage rarely belongs to the person who gets the fastest answer. It belongs to the person who knows what to ask. That is one reason process professionals are well positioned to use AI effectively. Their work...
