The biggest misconception is that you can’t just buy good learning and development. It’s not as simple as buying an LMS and you’re done. You can’t outsource it either. You need to understand what skills are needed for the business to succeed, and you need to understand your people. You need a holistic and thoughtful strategy, design, and execution.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...